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RETURNS/DEFECTS







 

 

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I just received my order but one or more of the wallets are damaged. What should I do?FAQ RETURNS/DEFECTS
Please click Return Instructions or you can find it in "Return Policy"at the top of the page  , and follow the instructions. If you are having difficulties or have any questions, please feel free to contact us.
 

 

 

 

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I received an order and I decided that I do not like the item. Can I return the order?
Please see our Returns Policy in our menu bar. If you have any questions, please feel free to contact us.

 

 

 

       
 

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My customer brought back a used item that has a defect. Can I still return the product?
No, we do not accept used items. We only accept items that are in the same condition that was shipped to you. Please keep in mind we do not cover wear and tear, only manufacture defects.

 

 

 

       
 

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One of my boxes I received from FedEx is torn or crushed and my wallets are damaged, what should I do?
FedEx is responsible for all shipment damages. Please contact FedEx at 1-800-GO-FEDEX and start a claim, and they will investigate and resolve the problem.

 

 

 

       
 

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I received a different wallet than what I ordered, what should I do?
We try our very best to inspect and make sure all orders shipped contain the correct items ordered but sometimes errors occur.  If you have received an item different than what was ordered, please contact us so we can resolve the issue as promptly as we can.




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